الاسترجاع والاستبدال

Return and Exchange Policy – Flody Auto
Can I return an item I purchased from your website?

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Yes, at Flody Auto, we are happy to help you return or exchange any product according to the following conditions.

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Can I change or exchange the product?

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Yes, you can exchange or change the product within 7 days of receiving your order, provided that:

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There are no defects or damage to the product.

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It matches the model and specifications that were previously ordered.

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Can I return the product?

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Yes, you can return unopened and unused products within 7 days of receipt, provided that the product has not been opened or used.

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Terms and conditions of the return and exchange policy

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If the customer provides incorrect delivery information, Flody Auto is not responsible for any consequences such as damage to the product or inability to retrieve it.

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Returned products must be unused and in their original condition with the original packaging. No used, damaged, or altered products will be accepted.

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If the item sent matches the item ordered by the customer (in terms of name or chassis number), the customer is not entitled to request a replacement or return.

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If the store sends a part that does not match or is unusable, the customer has the right to request a replacement or refund within the warranty period for the part.

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Flody Auto is not obligated to pay any additional compensation, except for the value of the parts paid for.

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The store does not bear any additional fees resulting from an error in processing the product.

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If the customer delays sending the item to be replaced or returned for more than 24 hours from the time of notification, the request will be considered canceled.

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The returned item must arrive in its original condition in order to begin the replacement or refund process. If the returned item differs from the original, the

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Translated with DeepL.com (free version)